A quiet shift is reshaping the workforce. Baby Boomers have stepped back, millennials are redefining their paths as many transition toward retirement, and a new generation is arriving with fresh values seeking purpose, flexibility, and genuine fulfillment in their vocation. For hotel owners, this generational shift intersects with a pressing economic reality: relying solely on brand channels, third-party platforms, and walk-in guests will no longer lead to optimal profitability. Hospitality...

Lately, we’ve been inundated with stories of remote workers stealing American citizens’ identities and selling them to foreign nationals to build elaborate networks of fraudulent remote operations. These schemes go far beyond fake job postings many have evolved into coordinated efforts to infiltrate U.S. company systems, gain unauthorized access to data, and even hold networks hostage through ransomware. The convenience and flexibility of remote work have created new opportunities, but...

When I was with Westin Hotels, one of their most popular credos resonated deeply with me was, “Everything Communicates.” At first glance, it seemed simple enough. But like the most profound truths, its genius lay in its simplicity. Over time, I came to understand that those two words capture an entire philosophy of excellence in hospitality, as well as in life. The Quiet Language of Excellence Too often we think that our communication lives solely in our spoken word, in a well-crafted...