There are moments in your career that don’t just shape how you work they shape how you think. For me, one of those chapters was my 13 years at Starwood Hotels & Resorts Worldwide. It was a company that moved fast, thought boldly, and believed deeply in what it was building. Looking back, five lessons still guide how I approach business today. 1. Be Early to Market At Starwood, speed mattered. The mindset was speed to market, don’t wait for perfection. I remember a leader saying, “This isn’t...

How Convention and Group Sellers Can Uncover the Decision-Maker A convention seller identifies a company expanding into new markets. A group sales manager notices an association rotating its annual conference. A corporate account is growing quickly and likely gathering teams together more often. The opportunity is visible. But one question quietly determines whether the opportunity becomes real: Who actually makes the decision? For convention, corporate, and group sellers, success often comes...

Selling Multiple Properties Requires Discipline and Consistency Remote sales works when it’s disciplined. It struggles when it isn’t. Most of the time, the gap isn’t talent. It’s structure. The strongest remote sellers are purposeful with their time. Not every hotel needs the same level of attention every day, but over time, every hotel needs to feel equally supported. Some days one property takes more energy because pace is soft or a deal is active. Other days it’s quieter. The key is paying...